







Select Your Device to Repair
Smartphones & Accessories
Frequently Asked Questions
Find out more about Mobile Store, the repair services we offer, and the warranties included with each repair.
Yes, if you are booking a repair online, you have to select the date and time of your convenience. But if you are using the walk-in repair service, no prior booking is required. To book your repair online visit this link: https://mobilestoreonline.com/repair-and-servicing/ or call on 01462 441174
Yes, we provide a 3 months warranty for all of our repairs (Except for the repair that includes water damage and soldering )
We are located in Hitchin, Letchworth and Loughton.
Hitchin:Â 3 Churchgate, Hitchin SG5 1DN
Call: 01462 441174
Timings: 9:30 am – 6:00 pm
Letchworth:Â 5, Central Approach, Letchworth Garden City SG6 3DL
Call: 01462 671272
Timings: 9:30 am – 5:30 pm
Loughton:Â 252 High Rd, Loughton IG10 1RB
Call: 020 8418 0777
Timings: 9:30 am – 5:30 pm
Yes, all of our prices include parts, labour & VAT.
It is always a good idea to back up your data prior to your repair, even though we don’t experience data loss during the repair process.
Most of the repairs are done on the same day while you wait. An unknown fault or repairs that requires special parts will take little longer to be done.Â
EXCELLENT Based on 212 reviews Sue Smith2025-05-31Trustindex verifies that the original source of the review is Google. Great service, it’s my regular shop to go to for mobile phones and technology Andy Martini2025-05-21Trustindex verifies that the original source of the review is Google. Quality quick service Sarah Steele2025-05-17Trustindex verifies that the original source of the review is Google. Great service, very quick repair in 30mins very happy 😃 H Y2025-05-15Trustindex verifies that the original source of the review is Google. Leaving a review for my elderly father who has used the services of this company on a number of occasions through the years. They always help him with any issue with his phone. Recently I went with him as he needed a new phone case and screen protector. The lady who served him was only to happy to help him. Very professional and friendly service and they have always been fair with their prices he says. J P2025-05-02Trustindex verifies that the original source of the review is Google. Fixed my phone in under 2hrs!! Terri was so helpful and lovely to deal with- very thankful!! :))) wesley warner2025-05-01Trustindex verifies that the original source of the review is Google. Best phone store I’ve ever had the pleasure of doing business with. Definitely would recommend & come back if need be. mike edwards2025-04-30Trustindex verifies that the original source of the review is Google. Called to get a screen replacement the screen was in stock perfect job replaced within an hour nice friendly front of house service - well done This is my second time the lady there is soo good at service it makes me want to break my phone lol Bradley Brown2025-04-11Trustindex verifies that the original source of the review is Google. Brilliant bit of service. Kind and professional. Definitely recommend Nula MC2025-04-02Trustindex verifies that the original source of the review is Google. The service at this store is exceptional. I was served by the wonderful Terri who went above and beyond to help me. I was transferring from a Samsung to an iphone and am not very tech savy! Terri was extremely patient, knowledgable and professional. Will be my go to store from now on. Highly recommended. michelle robertson2025-03-08Trustindex verifies that the original source of the review is Google. Great service . Took in phone at 930 this morning for repair to smashed screen Collected at 1045 , repaired perfectly for £80 Would highly recommend .Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more