Do I need to bring the box or accessories?

You do not need the original box or accessories to trade in your phone, but if you have them, please bring them along as they may help with the overall offer.

Mobile Phone Trade-In in Hitchin, Letchworth & Loughton | Mobile Store

Mobile Phone Trade-In – In-Store Only

Q: Do I need an appointment to trade in my phone?

No, you do not need an appointment. You can walk into any Mobile Store branch in Hitchin, Letchworth or Loughton during opening hours with your Apple iPhone or Samsung Galaxy.

Q: How long does the trade-in process take?

In most cases, the inspection and trade-in offer can be completed the same day while you are in store, depending on how busy the branch is and the condition of your device.

Trade in your Apple iPhone or Samsung Galaxy at any Mobile Store location. Bring your phone into one of our branches for a quick inspection and same-day trade-in offer.

Hitchin • Letchworth • Loughton • iPhone Trade-In • Samsung Trade-In

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Hitchin Branch Letchworth Branch Loughton Branch

How Our Trade-In Process Works

Bring your phone in, we inspect it in-store, and you receive a same-day trade-in offer based on the model and condition.

1. Visit Any Branch

Walk in with your Apple or Samsung phone. No appointment required.

2. Phone Inspection

We check the model, condition, storage and basic functionality of your device.

3. Trade-In Offer

Receive a same-day offer which you can accept straight away in-store.

Apple & Samsung Models Accepted

Apple iPhone

We accept iPhone 7 and newer, including SE, 11, 12, 13, 14 and 15 models (subject to inspection).

Samsung Galaxy

We accept S series, A series, Note series and selected Fold/Flip devices (subject to inspection).

Mobile Phone Trade-In FAQs

Answers to common questions about trading in your Apple and Samsung phones at Mobile Store.

Do I need an appointment to trade in my phone?

No appointment is needed. You can visit any Mobile Store branch in Hitchin, Letchworth or Loughton during opening hours and speak to a member of the team.

Which phones can I trade in?

We currently trade in selected Apple iPhone and Samsung Galaxy models. This usually includes iPhone 7 and newer, plus Samsung S, A and Note series and some Fold/Flip devices, subject to an in-store inspection.

How long does the trade-in process take?

In most cases, the inspection and offer can be completed the same day while you wait, depending on how busy the store is and the condition of your device.

Do I need to bring the original box or accessories?

You do not need to bring the original box or accessories, but if you have them, please bring them along as they may help with the overall offer and resale.

Can I trade in a damaged or faulty phone?

You may still be able to trade in a damaged or faulty phone, such as one with a cracked screen or weak battery. The final offer will depend on the results of our in-store inspection.

Visit a Mobile Store Branch

Trade-in is available in-store only at our branches in Hitchin, Letchworth and Loughton.

Hitchin Branch

Address: 3 Churchgate, Hitchin SG5 1DN

Phone: 01462 441174

View Hitchin Branch Page

Letchworth Branch

Address: 5 Central Approach, Eastcheap, Letchworth SG6 3DL

Phone: 01462 671272

View Letchworth Branch Page

Loughton Branch

Address: 252 High Rd, Loughton IG10 1RB

Phone: 020 8418 0777

View Loughton Branch Page

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