Mobile Store Online
Service & Repair Agreement
1.1 The terms set out here shall apply to the service we provide to repair your smartphone, tablet, computer, gaming console, TV and/or any accessories including smartphone, tablet, computer, gaming console, TV and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to Mobile Store Online and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
2.1 This Agreement shall commence from the date you sign the online service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you..
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We shall use high quality compatible parts for the repairs of all Devices.
2.4 We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.
2.6 We shall notify you when the Device has been repaired and is available for collection from store. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from central warehouse will be chargeable. If necessary, we shall send a reminder and the device will be recycled if not collected by day 56. (what is recycled? I think this should be explained so people understand that it’s not the type of environmental recycling)
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.11 Mobile Store Online may install warranty seals following the repair. Any tampering of the seals will void the Mobile Store Online warranty.
2.12 Our products and repairs are covered by the warranty terms outlined in the table below:
Repair or Product Type Warranty Term
Screen and component replacement Lifetime Warranty
Battery replacement 12 month Warranty
Liquid Damage 1 month Warranty
Software Repair 1 month Warranty
Computer Repair 3 month Warranty
Smartphone Logic Board Repair 1 month Warranty
Refurbished Device 12 month Warranty (unless otherwise specified)
Accessories 12 month Warranty (unless otherwise specified)
2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Mobile Store Online or any issues found in your Device (i.e. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.16 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.17 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund for the amount paid by you with respect to repairs carried out to your Device, excluding the £20 up-front cost, should you wish to take this option.
2.18 Following repair, any water-proofing or resistance cannot be guaranteed.
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.
3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by Mobile Store Online, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to Mobile Store Online.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back-up your Device onto an external drive or clouding service prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances. (so from the moment they detect the fault of service they have 3 months to report it or from the moment the repair is made they have 3 months to report the fault?)
3.7 If you use our “Advanced Repairs Workshop”, be aware we will be working on the component level of your logic board therefore, we can’t guarantee a fix on the device. Due to the nature of the repair there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Advance Repairs Workshop repairs on work carried out.
4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described. If you do not wish to receive such correspondence, please tick this box:
5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
Use of our repair service will void your manufacturer’s warranty.
Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to your repair.
We do not take responsibility for any progression in damage for Devices that have been damaged by liquid. Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.
We shall offer 1-month warranty for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed. We will also offer a full refund, excluding the £20 up-front cost, should you wish to take this option.
We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Mobile Store Online. Should any issues become evident, once the device is opened, we will contact you immediately via telephone/email. [Examples of this may include missing screens and torn flex cables.]
At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair.
The warranty term included with your repair is detailed in 2.12 above. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after our service, your warranty with Mobile Store Online will be voided
6.0 Websites Terms & Conditions
By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Mobile Store Online’s relationship with you in relation to this website. The term ‘Mobile Store Online’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.
6.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
6.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
6.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
6.6 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
6.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
6.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
You agree to indemnify, defend and hold harmless Mobile Store Online, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
6.10 Copyright, Licenses and Idea Submissions:
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Mobile Store Online, its affiliates or other third party licensors.
1. You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.
2. You may link to our website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.
3. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.
4. You agree to grant to Mobile Store Online a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to Mobile Store Online.com by all means and in any media now known or hereafter developed.
5. You also grant to Mobile Store Online.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Mobile Store Online.com for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Mobile Store Online.com.
6. Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service-marks of Mobile Store Online. Other product and company names mentioned in the Site may be the trademarks of their respective owners.
6.11 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.